To prevent no-shows, we require a non-refundable $100 deposit per procedure, which will be applied to your final balance. 
(For example: Brows + Eyeliner = $200 deposit.)

Please note that appointments are confirmed in the order deposits are received, not inquiry order.
If the deposit is not submitted promptly after payment instructions, the time slot may be released without notice. 

Appointment Changes & Cancellations

You may reschedule your appointment once at no charge if requested at least 7 days (168 hours) in advance. Further rescheduling is not allowed.

Please note that all deposits are non-refundable, regardless of the reason for cancellation. Please book mindfully.

• Changes requested with less than 7 days of notice will incur a $50 rescheduling fee.
• Changes requested within 2 days (48 hours) will be treated as a cancellation, and the deposit will be forfeited.

Late Policy

Please plan ahead and arrive on time for your appointment.

• 10+ minutes late = $30 late fee
• 15+ minutes late = Appointment canceled & deposit forfeited

Even a short delay may affect the next client’s appointment.

Please respect my time as well as other clients’ time by arriving punctually.

Due to limited studio space, we kindly ask that you limit accompanying guests to a maximum of 2 people.
Guests are not permitted in the procedure room, as their presence can be distracting and may interfere with the artist’s focus.
Repeated interruptions, talking, or entering the procedure space can impact the quality of the results.

We kindly ask that guests wait comfortably in the designated lounge area.
Since PMU is a long-lasting and delicate procedure, it is essential for the artist to work in a calm and focused environment.

We appreciate your cooperation in helping maintain that space.

Children & Pets

• Children under 10 years old are not permitted in the studio for safety reasons. If you must bring a child, a separate guardian must be present to supervise them at all times.
• Dogs are welcome. However, they are not allowed in the procedure room to maintain cleanliness and hygiene. A dedicated sitter must accompany your pet. If no sitter is available, you must bring a carrier and ensure your pet stays inside the carrier throughout your appointment.

Thank you for your understanding and for helping us provide a safe, professional, and comfortable environment for all of our clients and their companions.

At our studio, touch-ups are not free and are considered a separate service.

Unlike tattoos, PMU is semi-permanent and results may vary depending on your skin type, lifestyle and aftercare.
Because of many factors beyond my control, a touch-up may be needed.
We kindly ask that you keep this in mind when booking.

Even if pigment fades more than expected or only in certain areas, free touch-ups are not provided.
Touch-ups are not minor fixes.
They require the artist’s time, precision, materials, and full concentration.
Even for small areas, the same level of effort and detail is applied, and the procedure is treated with the same care as the initial session.

We see touch-ups as an opportunity to refine shape, color, and balance, enhancing the overall result. not just making a correction.
If you’d like to boost color or improve definition, you’re welcome to book a touch-up once your skin has fully healed, which typically takes at least 30 days after the initial procedure.

While around 70% of clients are satisfied after just one session, fading or uneven healing may still occur depending on various factors.
For this reason, we recommend planning for the possibility of a paid touch-up when booking a PMU service.

General

• Avoid scheduling appointments on dates when you expect to be on period, as sensitivity and swelling may be increased.
• No alcohol, caffeine, aspirin, or ibuprofen 24 hrs prior.
• No Botox, filler, laser, plastic surgery or active skincare 2 months prior.

Eyebrows

• Do not trim or tweeze before your appointment.
• Grow out your brows as much as possible.

Lips

• Start moisturizing and exfoliating at least 1 week prior.
• Dry or chapped lips may prevent proper pigment implantation.
• If you have a weakened immune system or a history of cold sores (herpes simplex), there is a risk of outbreak after the procedure.

→ In this case, please consult a doctor or pharmacist and take a preventive antiviral (e.g., acyclovir, valacyclovir) as prescribed by your doctor, or apply cold sore ointment after the procedure.) This is not a side effect of the procedure itself but a response triggered by healing process.

Eyeliner

• Remove contact lenses or bring a case.
• Remove lash extensions as even a few left can cause swelling.
• Remove all eye makeup before your appointment.

Please avoid the following for at least 7 days after your procedure:

• Getting the treated area wet (avoid water and cleansers on the area during face washing)
• Saunas, steam rooms, swimming pools, gyms, or any activities that cause excessive sweating.
• Applying makeup, cleansers, or skincare products to the treated area.
• Picking, rubbing, or peeling dry skin or scabs from the brows or lips.
• Drinking alcohol, smoking, or eating spicy foods (may trigger irritation or poor healing).
• Intense sun exposure or tanning (regular outdoor activity is fine).
• More detailed instructions will be provided during the appointment.